{"id":2723,"date":"2025-11-30T17:57:23","date_gmt":"2025-11-30T17:57:23","guid":{"rendered":"https:\/\/agitated-darwin.37-27-105-79.plesk.page\/?page_id=2723"},"modified":"2026-01-22T09:55:45","modified_gmt":"2026-01-22T09:55:45","slug":"chinh-sach-chat-luong","status":"publish","type":"page","link":"https:\/\/motiba.de\/vi\/quality-policy\/","title":{"rendered":"Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng"},"content":{"rendered":"
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Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Motiba GmbH<\/b>
<\/b> C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i: 26\/11\/2025<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Gi\u1edbi thi\u1ec7u<\/b><\/h2>\n

Motiba GmbH (\u201cMotiba\u201d, \u201cch\u00fang t\u00f4i\u201d) cam k\u1ebft duy tr\u00ec c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng cao nh\u1ea5t trong m\u1ecdi kh\u00eda c\u1ea1nh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong d\u1ecbch v\u1ee5 tuy\u1ec3n d\u1ee5ng. Ch\u00fang t\u00f4i h\u01b0\u1edbng t\u1edbi vi\u1ec7c cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p tuy\u1ec3n d\u1ee5ng mang t\u00ednh \u0111\u1ea1o \u0111\u1ee9c, minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3, ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n Ch\u00e2u \u00c2u v\u00e0 to\u00e0n c\u1ea7u, \u0111\u1ea3m b\u1ea3o mang l\u1ea1i k\u1ebft qu\u1ea3 t\u1ed1t nh\u1ea5t cho c\u1ea3 \u1ee9ng vi\u00ean v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng.<\/span><\/p>\n

\u0110\u00e2y <\/span>Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng<\/b> ph\u00e1c th\u1ea3o cam k\u1ebft c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ed1i v\u1edbi c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 quy \u0111\u1ecbnh c\u00f3 li\u00ean quan, bao g\u1ed3m c\u1ea3 c\u00e1c y\u00eau c\u1ea7u theo <\/span>Quy \u0111\u1ecbnh chung v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u<\/b>, th\u00ec <\/span>Lu\u1eadt B\u1ea3o v\u1ec7 D\u1eef li\u1ec7u Li\u00ean bang (BDSG)<\/b>, v\u00e0 c\u00e1c quy \u0111\u1ecbnh kh\u00e1c li\u00ean quan \u0111\u1ebfn ng\u00e0nh.<\/span><\/p>\n

2. M\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/h2>\n

Cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi c\u00e1c m\u1ee5c ti\u00eau sau:<\/span><\/p>\n

    \n
  • D\u1ecbch v\u1ee5 Tuy\u1ec3n d\u1ee5ng Xu\u1ea5t s\u1eafc:<\/b> \u0110\u1ea3m b\u1ea3o \u1ee9ng vi\u00ean v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb c\u00e1c ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 tuy\u1ec3n d\u1ee5ng cao nh\u1ea5t, bao g\u1ed3m vi\u1ec7c gi\u1edbi thi\u1ec7u \u1ee9ng vi\u00ean ph\u00f9 h\u1ee3p, quy tr\u00ecnh s\u00e0ng l\u1ecdc chi ti\u1ebft v\u00e0 giao ti\u1ebfp minh b\u1ea1ch.<\/span><\/li>\n
  • Tu\u00e2n th\u1ee7 c\u00e1c Ti\u00eau chu\u1ea9n Ph\u00e1p l\u00fd:<\/b> Tu\u00e2n th\u1ee7 t\u1ea5t c\u1ea3 c\u00e1c lu\u1eadt hi\u1ec7n h\u00e0nh v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u, vi\u1ec7c l\u00e0m v\u00e0 tuy\u1ec3n d\u1ee5ng, bao g\u1ed3m GDPR v\u00e0 BDSG, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u1ea3 \u1ee9ng vi\u00ean v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/span><\/li>\n
  • C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/b> Th\u01b0\u1eddng xuy\u00ean xem x\u00e9t v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng, ph\u01b0\u01a1ng th\u1ee9c v\u1eadn h\u00e0nh v\u00e0 c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 n\u00e2ng cao vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5, tr\u1ea3i nghi\u1ec7m \u1ee9ng vi\u00ean v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e0 tuy\u1ec3n d\u1ee5ng.<\/span><\/li>\n
  • G\u1eafn k\u1ebft nh\u00e2n vi\u00ean v\u00e0 c\u00e1c b\u00ean li\u00ean quan:<\/b> Th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 c\u1ee7a c\u00f4ng ty b\u1eb1ng c\u00e1ch thu h\u00fat nh\u00e2n vi\u00ean v\u00e0 c\u00e1c b\u00ean li\u00ean quan tham gia v\u00e0o c\u00e1c s\u00e1ng ki\u1ebfn \u0111\u00e0o t\u1ea1o v\u00e0 n\u00e2ng cao nh\u1eadn th\u1ee9c li\u00ean t\u1ee5c, \u0111\u1ea3m b\u1ea3o h\u1ecd hi\u1ec3u v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ch\u00fang ta.<\/span><\/li>\n<\/ul>\n

    3. Ph\u1ea1m vi c\u1ee7a Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/h2>\n

    Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Motiba GmbH \u00e1p d\u1ee5ng cho c\u00e1c l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng sau \u0111\u00e2y c\u1ee7a ch\u00fang t\u00f4i:<\/span><\/p>\n

      \n
    • Tuy\u1ec3n d\u1ee5ng v\u00e0 ph\u00e2n c\u00f4ng<\/b> Qu\u1ea3n l\u00fd tin tuy\u1ec3n d\u1ee5ng, s\u00e0ng l\u1ecdc \u1ee9ng vi\u00ean, k\u1ebft n\u1ed1i nh\u00e0 tuy\u1ec3n d\u1ee5ng, t\u00e0i li\u1ec7u v\u00e0 h\u1ed7 tr\u1ee3 di d\u1eddi.<\/span><\/li>\n
    • D\u1ecbch v\u1ee5 \u1ee8ng vi\u00ean:<\/b> T\u1eeb c\u00e1c y\u00eau c\u1ea7u ban \u0111\u1ea7u \u0111\u1ebfn vi\u1ec7c ho\u00e0n t\u1ea5t tuy\u1ec3n d\u1ee5ng, bao g\u1ed3m \u0111\u1ea3m b\u1ea3o quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u \u1ee9ng vi\u00ean v\u00e0 giao ti\u1ebfp r\u00f5 r\u00e0ng \u1edf m\u1ed7i b\u01b0\u1edbc.<\/span><\/li>\n
    • D\u1ecbch v\u1ee5 d\u00e0nh cho nh\u00e0 tuy\u1ec3n d\u1ee5ng:<\/b> Cung c\u1ea5p d\u1ecbch v\u1ee5 thu h\u00fat nh\u00e2n t\u00e0i ch\u1ea5t l\u01b0\u1ee3ng cao, t\u00f9y ch\u1ec9nh theo nhu c\u1ea7u c\u1ee7a t\u1eebng nh\u00e0 tuy\u1ec3n d\u1ee5ng, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 t\u1ea5t c\u1ea3 c\u00e1c ti\u00eau chu\u1ea9n tuy\u1ec3n d\u1ee5ng.<\/span><\/li>\n
    • C\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7:<\/b> \u0110\u1ea3m b\u1ea3o c\u00e1c h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho tuy\u1ec3n d\u1ee5ng, bao g\u1ed3m Zoho CRM v\u00e0 c\u00e1c c\u1ed5ng tuy\u1ec3n d\u1ee5ng tr\u1ef1c tuy\u1ebfn, \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt v\u00e0 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng \u0111\u1ec3 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n

      4. Tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n Ph\u00e1p l\u00fd v\u00e0 \u0110\u1ea1o \u0111\u1ee9c<\/b><\/h2>\n

      Motiba GmbH \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c d\u1ecbch v\u1ee5 tuy\u1ec3n d\u1ee5ng c\u1ee7a ch\u00fang t\u00f4i tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n ph\u00e1p l\u00fd v\u00e0 \u0111\u1ea1o \u0111\u1ee9c sau:<\/span><\/p>\n

      4.1.<\/b><\/h3>\n

      Motiba GmbH cam k\u1ebft x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n theo c\u00e1ch \u0111\u1ea3m b\u1ea3o t\u00ednh b\u1ea3o m\u1eadt, to\u00e0n v\u1eb9n v\u00e0 kh\u1ea3 n\u0103ng truy c\u1eadp theo quy \u0111\u1ecbnh c\u1ee7a GDPR. Ch\u00fang t\u00f4i ho\u00e0n to\u00e0n minh b\u1ea1ch v\u1edbi c\u00e1c \u1ee9ng vi\u00ean v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng v\u1ec1 c\u00e1ch th\u1ee9c d\u1eef li\u1ec7u c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c x\u1eed l\u00fd, l\u01b0u tr\u1eef v\u00e0 s\u1eed d\u1ee5ng, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7:<\/span><\/p>\n

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      • \u0110i\u1ec1u 6<\/b> \u2014 C\u01a1 s\u1edf ph\u00e1p l\u00fd \u0111\u1ec3 x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/span><\/li>\n
      • \u0110i\u1ec1u 9<\/b> \u2014 D\u1eef li\u1ec7u thu\u1ed9c danh m\u1ee5c \u0111\u1eb7c bi\u1ec7t, bao g\u1ed3m th\u00f4ng tin s\u1ee9c kh\u1ecfe v\u00e0 t\u00ecnh tr\u1ea1ng khuy\u1ebft t\u1eadt khi c\u00f3 li\u00ean quan \u0111\u1ebfn s\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi c\u00f4ng vi\u1ec7c<\/span><\/li>\n
      • \u0110i\u1ec1u 12\u201322<\/b> \u2014 Quy\u1ec1n c\u1ee7a ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u, bao g\u1ed3m quy\u1ec1n truy c\u1eadp, ch\u1ec9nh s\u1eeda v\u00e0 x\u00f3a d\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/span><\/li>\n<\/ul>\n

        4.2. Lu\u1eadt B\u1ea3o v\u1ec7 D\u1eef li\u1ec7u Li\u00ean bang (BDSG)<\/b><\/h3>\n

        Ngo\u00e0i GDPR, Motiba GmbH c\u00f2n tu\u00e2n th\u1ee7 <\/span>Lu\u1eadt B\u1ea3o v\u1ec7 D\u1eef li\u1ec7u Li\u00ean bang (BDSG)<\/b>, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a n\u00f3 v\u1ec1 x\u1eed l\u00fd d\u1eef li\u1ec7u nh\u00e2n vi\u00ean, d\u1eef li\u1ec7u tuy\u1ec3n d\u1ee5ng v\u00e0 chuy\u1ec3n giao cho b\u00ean th\u1ee9 ba trong v\u00e0 ngo\u00e0i Li\u00ean minh Ch\u00e2u \u00c2u.<\/span><\/p>\n

        4.3. C\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m B\u00ecnh \u0111\u1eb3ng v\u00e0 Kh\u00f4ng Ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed<\/b><\/h3>\n

        Motiba GmbH cam k\u1ebft t\u1ea1o c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m b\u00ecnh \u0111\u1eb3ng. C\u00e1c quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng c\u1ee7a ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c \u1ee9ng vi\u00ean \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng, kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed d\u1ef1a tr\u00ean gi\u1edbi t\u00ednh, ch\u1ee7ng t\u1ed9c, khuy\u1ebft t\u1eadt, t\u00f4n gi\u00e1o, tu\u1ed5i t\u00e1c ho\u1eb7c b\u1ea5t k\u1ef3 \u0111\u1eb7c \u0111i\u1ec3m n\u00e0o kh\u00e1c \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt b\u1ea3o v\u1ec7.<\/span><\/p>\n

        C\u00e1c th\u1ef1c h\u00e0nh tuy\u1ec3n d\u1ee5ng \u0111\u1ea1o \u0111\u1ee9c<\/b><\/h3>\n

        Motiba GmbH cam k\u1ebft tuy\u1ec3n d\u1ee5ng c\u00f3 \u0111\u1ea1o \u0111\u1ee9c. Ch\u00fang t\u00f4i cam k\u1ebft th\u00fac \u0111\u1ea9y c\u00e1c quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng c\u00f4ng b\u1eb1ng, minh b\u1ea1ch v\u00e0 tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt. Ch\u00fang t\u00f4i l\u00e0m vi\u1ec7c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng tuy\u1ec3n d\u1ee5ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u1edbi s\u1ef1 t\u00f4n tr\u1ecdng ph\u1ea9m gi\u00e1 v\u00e0 quy\u1ec1n l\u1ee3i c\u1ee7a \u1ee9ng vi\u00ean c\u0169ng nh\u01b0 nh\u00e0 tuy\u1ec3n d\u1ee5ng.<\/span><\/p>\n

        5. Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 Gi\u00e1m s\u00e1t<\/b><\/h2>\n

        Motiba GmbH duy tr\u00ec m\u1ed9t khu\u00f4n kh\u1ed5 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng m\u1ea1nh m\u1ebd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u00e1m s\u00e1t v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/p>\n

        5.1. Gi\u00e1m s\u00e1t Quy tr\u00ecnh Tuy\u1ec3n d\u1ee5ng<\/b><\/h3>\n

        Ch\u00fang t\u00f4i th\u01b0\u1eddng xuy\u00ean theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng c\u1ee7a m\u00ecnh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m c\u1ee7a \u1ee9ng vi\u00ean v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a v\u00e0 tinh g\u1ecdn. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m:<\/span><\/p>\n

          \n
        • Kh\u1ea3o s\u00e1t ph\u1ea3n h\u1ed3i \u1ee9ng vi\u00ean<\/span><\/li>\n
        • Bu\u1ed5i ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e0 tuy\u1ec3n d\u1ee5ng<\/span><\/li>\n
        • Ki\u1ec3m to\u00e1n ch\u1ea5t l\u01b0\u1ee3ng quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng<\/span><\/li>\n<\/ul>\n

          5.2. Ki\u1ec3m to\u00e1n B\u1ea3o v\u1ec7 D\u1eef li\u1ec7u<\/b><\/h3>\n

          Motiba GmbH ti\u1ebfn h\u00e0nh ki\u1ec3m tra b\u1ea3o m\u1eadt d\u1eef li\u1ec7u th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c x\u1eed l\u00fd tu\u00e2n th\u1ee7 GDPR v\u00e0 BDSG. B\u1ea5t k\u1ef3 r\u1ee7i ro ti\u1ec1m \u1ea9n n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng \u0111\u1ec3 gi\u1ea3m thi\u1ec3u c\u00e1c vi ph\u1ea1m d\u1eef li\u1ec7u v\u00e0 truy c\u1eadp tr\u00e1i ph\u00e9p v\u00e0o th\u00f4ng tin nh\u1ea1y c\u1ea3m.<\/span><\/p>\n

          5.3. \u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1<\/b><\/h3>\n

          Ch\u00fang t\u00f4i \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u00e0o t\u1ea1o li\u00ean t\u1ee5c cho nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd hi\u1ec3u t\u1ea7m quan tr\u1ecdng c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tu\u00e2n th\u1ee7 trong d\u1ecbch v\u1ee5 tuy\u1ec3n d\u1ee5ng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m:<\/span><\/p>\n

            \n
          • \u0110\u00e0o t\u1ea1o b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u<\/span><\/li>\n
          • C\u00e1c th\u1ef1c h\u00e0nh tuy\u1ec3n d\u1ee5ng \u0111\u1ea1o \u0111\u1ee9c<\/span><\/li>\n
          • C\u1eadp nh\u1eadt tu\u00e2n th\u1ee7 theo ng\u00e0nh<\/span><\/li>\n
          • C\u00e1c ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/span><\/li>\n<\/ul>\n

            6. S\u1ef1 h\u00e0i l\u00f2ng v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

            S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu trong khung qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Motiba GmbH. Ch\u00fang t\u00f4i ch\u1ee7 \u0111\u1ed9ng t\u00ecm ki\u1ebfm ph\u1ea3n h\u1ed3i t\u1eeb c\u1ea3 \u1ee9ng vi\u00ean v\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi m\u1ed1i quan t\u00e2m.<\/span><\/p>\n

            6.1. M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a \u1ee9ng vi\u00ean<\/b><\/h3>\n

            Ch\u00fang t\u00f4i coi tr\u1ecdng nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a \u1ee9ng vi\u00ean v\u00e0 s\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. Ch\u00fang t\u00f4i mong mu\u1ed1n mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m tuy\u1ec3n d\u1ee5ng t\u00edch c\u1ef1c, \u0111\u1ea3m b\u1ea3o \u1ee9ng vi\u00ean c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3, cung c\u1ea5p th\u00f4ng tin v\u00e0 trao quy\u1ec1n trong su\u1ed1t qu\u00e1 tr\u00ecnh.<\/span><\/p>\n

            6.2. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e0 tuy\u1ec3n d\u1ee5ng<\/b><\/h3>\n

            Ch\u00fang t\u00f4i l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u1edbi nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c \u1ee9ng vi\u00ean m\u00e0 ch\u00fang t\u00f4i cung c\u1ea5p \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e0 tuy\u1ec3n d\u1ee5ng th\u01b0\u1eddng xuy\u00ean v\u00e0 giao ti\u1ebfp li\u00ean t\u1ee5c gi\u00fap ch\u00fang t\u00f4i x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c m\u00e0 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.<\/span><\/p>\n

            7. C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/b><\/h2>\n

            Motiba GmbH cam k\u1ebft x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. Ch\u00fang t\u00f4i th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u sau:<\/span><\/p>\n

            7.1. \u0110\u00e1nh gi\u00e1 Hi\u1ec7u su\u1ea5t<\/b><\/h3>\n

            Ch\u00fang t\u00f4i th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u00e1c ho\u1ea1t \u0111\u1ed9ng tuy\u1ec3n d\u1ee5ng c\u1ee7a m\u00ecnh d\u1ef1a tr\u00ean c\u00e1c ti\u00eau chu\u1ea9n \u0111\u00e3 thi\u1ebft l\u1eadp v\u00e0 c\u00e1c th\u1ecfa thu\u1eadn m\u1ee9c d\u1ecbch v\u1ee5 (SLA). K\u1ebft qu\u1ea3 thu \u0111\u01b0\u1ee3c s\u1ebd \u0111\u1ecbnh h\u01b0\u1edbng cho vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u1ea3i ti\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/p>\n

            7.2. \u0110\u1ed5i m\u1edbi v\u00e0 C\u00f4ng ngh\u1ec7<\/b><\/h3>\n

            Ch\u00fang t\u00f4i li\u00ean t\u1ee5c \u0111\u00e1nh gi\u00e1 c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi n\u1ed5i v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t trong ng\u00e0nh \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 d\u1ecbch v\u1ee5 tuy\u1ec3n d\u1ee5ng c\u1ee7a m\u00ecnh. C\u00e1c kho\u1ea3n \u0111\u1ea7u t\u01b0 li\u00ean t\u1ee5c c\u1ee7a ch\u00fang t\u00f4i v\u00e0o h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m v\u00e0 c\u00f4ng c\u1ee5 (v\u00ed d\u1ee5: Zoho CRM) \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang t\u00f4i v\u1eabn c\u1ea1nh tranh v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u \u0111ang ph\u00e1t tri\u1ec3n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u1ee9ng vi\u00ean c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/p>\n

            7.3. H\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c<\/b><\/h3>\n

            Khi c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, ch\u00fang t\u00f4i s\u1ebd nhanh ch\u00f3ng th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh c\u00e1c quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng, c\u1ea3i thi\u1ec7n \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean ho\u1eb7c c\u1eadp nh\u1eadt h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 c\u1ee7a ch\u00fang t\u00f4i.<\/span><\/p>\n

            8. Tr\u00e1ch nhi\u1ec7m<\/b><\/h2>\n

            Vi\u1ec7c tri\u1ec3n khai c\u00e1i n\u00e0y <\/span>Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng<\/b> l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a to\u00e0n b\u1ed9 \u0111\u1ed9i ng\u0169 Motiba GmbH. Tuy nhi\u00ean, c\u00e1c tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c n\u00eau ra nh\u01b0 sau:<\/span><\/p>\n

              \n
            • T\u1ed5ng Gi\u00e1m \u0111\u1ed1c<\/b>: Tr\u00e1ch nhi\u1ec7m t\u1ed5ng th\u1ec3 v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tu\u00e2n th\u1ee7.<\/span><\/li>\n
            • \u0110\u1ed9i tuy\u1ec3n d\u1ee5ng<\/b>\u0110\u1ea3m b\u1ea3o quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n \u0111\u1ea1o \u0111\u1ee9c v\u00e0 y\u00eau c\u1ea7u ph\u00e1p l\u00fd.<\/span><\/li>\n
            • C\u00e1n b\u1ed9 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u<\/b>: Gi\u00e1m s\u00e1t vi\u1ec7c tu\u00e2n th\u1ee7 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u v\u00e0 \u0111\u1ea3m b\u1ea3o d\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c x\u1eed l\u00fd an to\u00e0n.<\/span><\/li>\n
            • \u0110\u1ed9i ng\u0169 CNTT<\/b>: Duy tr\u00ec h\u1ec7 th\u1ed1ng v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u00fang an to\u00e0n, tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u00e0 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a cho m\u1ee5c \u0111\u00edch tuy\u1ec3n d\u1ee5ng.<\/span><\/li>\n<\/ul>\n

              9. Xem x\u00e9t v\u00e0 C\u1eadp nh\u1eadt Ch\u00ednh s\u00e1ch Ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/h2>\n

              Motiba GmbH th\u01b0\u1eddng xuy\u00ean xem x\u00e9t v\u00e0 c\u1eadp nh\u1eadt \u0111i\u1ec1u n\u00e0y <\/span>Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng<\/b> \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 v\u1eabn ph\u00f9 h\u1ee3p v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau, ngh\u0129a v\u1ee5 ph\u00e1p l\u00fd v\u00e0 ti\u00eau chu\u1ea9n ng\u00e0nh c\u1ee7a ch\u00fang ta.<\/span><\/p>\n

              M\u1ecdi c\u1eadp nh\u1eadt \u0111\u1ed1i v\u1edbi ch\u00ednh s\u00e1ch n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean website c\u1ee7a ch\u00fang t\u00f4i v\u00e0 th\u00f4ng b\u00e1o \u0111\u1ebfn t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan.<\/span><\/p>\n

              10. Th\u00f4ng tin li\u00ean h\u1ec7<\/b><\/h2>\n

              N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi ho\u1eb7c ph\u1ea3n h\u1ed3i n\u00e0o v\u1ec1 \u0111i\u1ec1u n\u00e0y <\/span>Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng<\/b> \u0110\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Motiba GmbH, vui l\u00f2ng li\u00ean h\u1ec7:<\/span><\/p>\n

              MOTIBA GmbH
              Rennbahnstr. 16
              13086 Berlin, \u0110\u1ee9c
              Email: info@motiba.de
              \u0110i\u1ec7n tho\u1ea1i: +49 (0)30 12345678<\/p>\n

               <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Quality Policy Motiba GmbH Last updated: 26\/11\/2025 1. Introduction Motiba GmbH (“Motiba”, “we”, “us”, “our”) is committed to maintaining the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2723","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Clo\u00eb","author_link":"https:\/\/motiba.de\/vi\/author\/ctadros\/"},"uagb_comment_info":0,"uagb_excerpt":"Quality Policy Motiba GmbH Last updated: 26\/11\/2025 1. Introduction Motiba GmbH (“Motiba”, “we”, “us”, “our”) is committed to maintaining the […]","_links":{"self":[{"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/pages\/2723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/comments?post=2723"}],"version-history":[{"count":13,"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/pages\/2723\/revisions"}],"predecessor-version":[{"id":3547,"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/pages\/2723\/revisions\/3547"}],"wp:attachment":[{"href":"https:\/\/motiba.de\/vi\/wp-json\/wp\/v2\/media?parent=2723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}